Strong Social
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Terms & Conditions

Last updated: 17 May 2026

These Terms & Conditions ("Terms") govern your use of Strong Social AI (the "Service"), operated by Ellen Grace Stafford, a sole trader based in the United Kingdom ("we", "us", "our"). By creating an account or using the Service you agree to these Terms.

1. The Service

Strong Social AI is a web application that generates social media content (captions, hooks, CTAs, content plans) for fitness coaches using AI. You must be at least 18 years old, or have authority to bind the organisation you represent, to use the Service.

2. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and keep it up to date.

3. Acceptable use

You must not misuse the Service. In particular, you must not:

  • use the Service for any unlawful, fraudulent, harassing, or spam-related activity;
  • infringe any intellectual property, privacy, or other rights of third parties;
  • upload or generate content that is illegal, defamatory, hateful, sexually exploitative, or designed to deceive (including deepfakes);
  • attempt to probe, scan, reverse-engineer, scrape, or otherwise interfere with the security or integrity of the Service;
  • introduce malware or any code intended to disrupt the Service.

4. AI-generated content

The Service uses third-party AI models to generate text on the basis of prompts you provide. You are responsible for:

  • the prompts and inputs you submit, including ensuring you have the rights to any content you input;
  • reviewing, editing, and verifying the accuracy of generated outputs before relying on or publishing them;
  • complying with the platform rules (e.g. Instagram, TikTok) where you post generated content.

AI outputs may contain inaccuracies and are not a substitute for professional medical, fitness, legal, financial, or other regulated advice. We reserve the right to filter, refuse, or remove outputs and to suspend accounts that repeatedly generate prohibited content. If you believe content generated by the Service infringes your rights, contact us at hello@strongsocialai.com with details so we can investigate and, where appropriate, take it down. Repeat infringers will have their accounts terminated.

5. Intellectual property

We retain all rights, title, and interest in the Service, including the software, documentation, design, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service under your chosen plan. You may not resell, redistribute, or circumvent the technical limits of the Service.

You retain rights in the content you input, and (as between you and us) in the outputs the Service generates from your prompts. You grant us a limited licence to host and process your content solely to provide the Service.

6. Payment, subscriptions, and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account; access continues until the end of the paid period.

7. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination, your right to use the Service ends. We will make reasonable efforts to allow you to export your content for 30 days after termination, after which it may be deleted.

8. Warranties and liability

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose, and do not guarantee uninterrupted or error-free performance.

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

9. Indemnity

You agree to indemnify us against claims arising from content you submit or generate, your unlawful use of the Service, or your breach of these Terms.

10. Changes

We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 14 days before they take effect.

11. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Ellen Grace Stafford, United Kingdom — hello@strongsocialai.com